Your Privacy, Our Responsibility

Account information: your name, email address, contact number, and profile details provided during registration.

Pet profile data: your pet's name, species, breed, age, weight, vaccination records, medical history, and veterinary notes you add to the platform.

Payment information: billing address and masked card details processed through PCI-compliant third-party payment processors. We do not store raw card numbers on our servers.

Usage data: pages visited, features used, session duration, device type, and IP address collected automatically via cookies and analytics tools.

To provide, operate, and continuously improve the Chescafe platform and its services.

To facilitate online veterinary consultations and connect you with licensed healthcare professionals.

To process membership subscriptions and handle in-app transactions securely.

To send service notifications, appointment reminders, and support communications relevant to your account.

To personalise your experience and recommend services that are relevant to your pet's health profile.

To comply with applicable legal and regulatory obligations.

We do not sell your personal data to third parties under any circumstances.

We share data only with: (a) licensed veterinary professionals and healthcare providers you directly engage through the platform; (b) payment processors for billing purposes; (c) cloud infrastructure providers operating under data processing agreements; and (d) analytics services that receive only anonymised or aggregated data.

All third-party partners are contractually bound to handle your data in compliance with applicable data protection law and our privacy standards.

You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting us directly.

You may withdraw consent for marketing communications at any time by using the unsubscribe link in any email or by contacting support.

You may request a portable copy of your data in a machine-readable format.

Residents of certain jurisdictions — including the European Union, United Kingdom, and California — have additional rights under GDPR, UK GDPR, and CCPA respectively. We honour these rights for all users regardless of location.

To exercise any of these rights, please contact our Data Protection team at privacy@chescafe.com.

We use industry-standard encryption — TLS in transit and AES-256 at rest — to protect your information from unauthorised access.

Access to personally identifiable data is restricted to authorised Chescafe personnel on a strict need-to-know basis.

We conduct regular security reviews, penetration testing, and vulnerability assessments to maintain a secure environment.

In the event of a data breach that materially affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

We use essential cookies required for the platform to function correctly, preference cookies to remember your settings, and analytics cookies to understand how users interact with the platform.

You may manage cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect core platform functionality.

We retain your account and pet health data for the duration of your account's active life and for up to 7 years thereafter to comply with legal and regulatory obligations.

You may request deletion of your data at any time by contacting privacy@chescafe.com. Deletion requests will be processed subject to any legal retention requirements that may apply.

The Chescafe platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors without verified parental or guardian consent.

If you believe a minor has provided us with personal data without appropriate consent, please contact us at privacy@chescafe.com and we will take prompt steps to remove the information.

For any privacy-related queries, requests, or concerns, please contact our Data Protection team at privacy@chescafe.com.

We aim to respond to all privacy-related enquiries within 5 business days.